Our client empowers over 20,000 European restaurants with a platform that streamlines reservations, optimizes table management, and strengthens customer loyalty. Their mission: creating memorable dining moments and using technology to bring people together at the table.
The customer experience team in Amsterdam is passionate about delivering excellent service. Reporting to the head of customer success, you will work closely with multiple departments and oversee the enablement function, helping customers get the most out of our solution.
As a customer succes manager you will monitor account health and solve issues before they become problems. You will analyze usage trends to help customers get the most value. You will work closely with sales on upsells and renewals. You will contribute to onboarding materials, playbooks, and internal documents. You will support continuous improvement of the Customer Success journey with feedback and experiments.
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